Policies and FAQ

SHIPPING: Within Australia: Shipping is charged at a flat rate of $9. All items are posted via trackable regular post using Austpost. Once your order has been shipped, you will receive an email with tracking details. If you have any issues with the delivery of your package please make contact so we can help sort it out for you. 
International shipping: Rates are calculated at checkout based on country/order size. Please note: Any import taxes and fees into your country are the customers responsibility and are NOT included in shipping fees paid to Bella Grace.



RETURNS AND EXCHANGES: Due to the exclusive and limited range, returns will not be accepted for change of mind.
Please check the size guide in the listing for each piece. There is no returns or exchanges for custom made pieces, this includes items where the length etc has been adjusted to suit your height. If an item does not fit, contact must be made within 3 days of receiving. Item is to be returned in new condition with all tags and swing tags still attached. Return postage is at the cost of buyer. Once item is received back and confirmed as fit for resale, an exchange or store credit will be arranged. 
If an item is unfit for use or not as described, contact must be made within 7 days of receiving. Item can be exchanged where possible or refunded if not. Item is to be returned at buyers cost and refund of original payment minus original postage cost will be processed once item is received back to Bella Grace.




PAYMENT OPTIONS: Bella Grace accepts payments via: Paypal, Afterpay and Credit card.

 

FAQ:


Why are only sizes 8-16 available in some items and no larger sizes?
While it would be amazing to see all women wearing Bella Grace, the patterns Sarah currently drafts are based on size blocks in sizes 6-16. Some items have had their patterns drafted out to a size 20. The size range for each item is currently listed on the listing for each piece. If you would like a size larger than what is listed, please get in contact. 


My size isn't available in the style I want, but other made to order sizes are, what can I do?
If your size isn't available but other made to order sizes are, just let us know and in most cases we can update the inventory to allow you to checkout the size you require.


The style I want is sold out! Will you be making any more?
All the Bella Grace collections are very limited, no more than 10 of any style in any fabric combo is ever made. The same style may be released again in a different fabric combo, but if you see a fabric you like, it is best to get it while it is available.